Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by DIG Promos Inc (“we”, “us”, or “our”).

Shipping Area

We currently ship orders within the United States only. If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.

Carriers

We partner with reliable shipping providers such as USPS, UPS, and FedEx to help ensure that your orders are delivered safely and on time. The carrier used will depend on package size, weight, destination, and logistics availability.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

During peak seasons, promotional periods, or times of high order volume, processing may take longer than usual.

Packaging

We carefully package all orders to help protect products during transit. Depending on the item, packaging may include protective wrapping, boxes, inserts, or other suitable materials.

Special packaging requests, if available, may incur additional fees, which will be clearly displayed at checkout.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. These delivery times are estimates only and are not guaranteed.

Actual delivery may be affected by carrier delays, weather conditions, holidays, operational disruptions, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, package size, weight, and selected shipping service, with applicable taxes shown separately.

Free standard shipping is available on orders of $128.00 or more.
Please note that the order subtotal after discounts, promotions, or coupon codes must still be $128.00 or higher to qualify for free standard shipping.

Additional charges may apply for gift wrapping, special packaging, or expedited shipping services. Any such fees will be disclosed before you complete your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor the delivery status of your package.

Address Accuracy

Please ensure that your shipping address is complete and accurate, including any apartment, suite, or unit number where applicable, and provide a valid phone number if requested.

We are not responsible for delays, failed delivery attempts, losses, or additional costs caused by incorrect, incomplete, or undeliverable address information provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment, and additional shipping fees may apply.

Damaged or Lost Items

Although we take reasonable care in preparing and packing orders, items may occasionally be lost or damaged during transit.

If your package is lost or arrives damaged, please contact us as soon as possible and provide:

your order number
clear photos of the outer packaging
clear photos of the inner packaging
clear photos of the item(s) received and any damage

We will review the situation and provide an appropriate solution in accordance with our Refund & Return Policy, which may include a replacement, partial refund, or full refund where applicable.

Risk of Loss

Risk of loss or damage transfers to you once the package is handed to the carrier, in accordance with applicable law.

However, if an issue arises during transit, we may assist you in working toward a reasonable resolution consistent with our policies.

Additional Fees for Packaging and Insurance

Certain orders may require special packaging, handling, or shipping insurance, which could result in additional charges. Any such fees will be clearly disclosed at checkout before payment is completed.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date.

Your continued use of the website after any changes are posted constitutes acceptance of the revised Shipping Policy.

Contact Information

If you have any questions about shipping or delivery, please contact:

DIG Promos Inc – Shipping Support
Email: info@digpromos.life
Phone: +1(719)339-9626
Address: 5600 S Quebec St, Suite 205, Greenwood Village, CO 80111, US